FAQs

How about Viet Odyssey's transportation?

We guarantee to provide you with the safest and the most comfortable means of transportation and professional driver.

Our cars are:

• 4-seater: Hyundai Accent, Toyota Vios
• 7-seater: Toyota Innova, Toyota Fortuner
• 16-seater: Ford Transit, Mercedes Benz Sprinter

Depending on the availability, car will be assigned to your booking.

How do I pay for the trip?

In order to book any tour, choose your preferred tour and click on “Book This Tour” "Book this Service".

As our policy, a deposit ranging from 20-40% or full payment is required depending on the time the booking is confirmed ahead of your departure.

For any cases, the balance of the tour package must be fully paid ahead of your departure.

How will I know my booking has been confirmed ?

When you receive an email stating: Your booking has been confirmed.

To make sure that your booking has been confirmed, we will send you an invoice with an itinerary. Please check itinerary to avoid any inconvenience.

If I book a private transfer, Will there be other guests who will join us ?

This is a private service, so only your group will be in this trip.

You can invite your friends but maximum of 3 people in 4 seat car, 5 people in 7 seat car and 12 people in 16 seat car.

Who is my guide / driver?

We offers a strong, professional and knowledge guide team. Those guides are carefully selected for their experience, rich knowledge, excellent language and communication skills, commitment, professionalism, and personalities. They are not just pure guides but also your dedicated friends, trusted companions during and after the trip. Travelling with Viet Odyssey definitely offers you awesome opportunities to have wonderful new friends.

We have drivers team who are polite, well-trained and drive very carefully. They are very punctual as well to create a worry free trip for you.

Can your driver speak English ?

Some can speak basic English and some cannot speak English.

For drivers can speak Basic English communication: They have vast experience in dealing with foreigners, they can explain little things and help you during your trip. But they are not tour guides so they have limitation.

Are there any hidden costs, which are not mentioned? Any tipping required?

Under the booking page, all information related to your tour package/cruise/transfer serivce is provided, all inclusions and exclusions are mentioned at our booking confirmation sent to you.

Tipping is not compulsory. If you are satisfied with service of our guides, drivers.., a small gesture is an appropriate way to show your appreciation to them.

Can you arrange a pick up from my hotel?

We offer a courtesy pickup service from hotels in city center (not outside city) for tour or transfer service.

Please do give us a call or send us an email to sales@vietodyssey.com and we can tell you where the closest and most convenient pick-up point is.

Once I have booked, can I amend my booking?

Amendments will be made as your requirement. Please contact us as soon as possible so we can arrange the change accordingly.